Returns & Exchange
Returns will be accepted for items within 30 days of purchase with the exception of final sale items. Please note that items worn cannot be returned. For returns, customers will be granted an online store credit equal to the amount of item(s) returned. Please note that all shipping on Returns is not covered by Pawkier. If you wish to return an item or for further questions / details regarding your return, please email our customer service department, email@example.com.
Exchanges will be accepted for items within 30 days of purchase with the exception of final sale items. Please note that items worn cannot be exchanged. Please note that all shipping on exchanges is not covered by Pawkier. If you wish to exchange an item or for further questions / details regarding your exchange, please email our customer service department, firstname.lastname@example.org.
All orders are entitled to a return or exchange except pre order purchases. Pre order purchases are FINAL SALE.
SHIPPING AND HANDLING
Product fulfilment time varies from product to product, so please do not email us 30 seconds after ordering asking why you haven't received a tracking number. Products ship within 3-10 business days of ordering (unless a PREORDER where it states that shipping info) and there is absolutely no method to our madness. If ordering for a particular event like your dog's bat mitzvah, please email us beforehand and ask if we can hit your desired delivery date.
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 1 Week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.